Resolving an Issue

A1 will try and talk it through first. It might simply be a mistake or misunderstanding. It’s cheaper and less stressful, in the long run.

When communicating.

  • Voice your concerns as soon as possible — A1 may not realize there is a problem.
  • Put your views across clearly — writing it down first can help.
  • Be open to what the other party has to say.
  • Try to understand the other party’s point of view.
  • Try to come up with a range of options to sort things out — including possible compromises.
  • Have realistic expectations about what you expect to happen.
  • Make yourself available if your A1 tries to contact you.
  • Keep talking and listening even when you can’t agree.
  • If you can’t solve the issue first time around, agree another time when you can try again.
  • Stick to the issues and be respectful, including in voicemail, text or email messages. A hasty, incomplete or poorly worded message can create confusion or unnecessary ill-feeling.