Installation Conditions

Installation Conditions

Installation is based on the following.

  1. Address is within 30km from Centurion CBD.
  2. Power source installed and functional
  3. No pipes or electrical cables are in the way of the intended installation
  4. Enough space is available for the gate or door operator with the gate or door in the required open position
  5. Soil condition for baseplate or ceiling mounting is solid.
  6. Gate or Door mass, length and application is within the operator specifications
  7. Gate or Door is in good working order, meaning:
    7.1 that it moves freely, does not move on its own if left in any position
    7.2 it can be installed to have sufficient clearance between moving parts when opening
    and closing to reduce the risk of personal injury and entrapment
    7.3 pushbuttons or key switches, when required, can be positioned so that the gate is in line of sight of the operator (motor)

In General

Safety is IMPORTANT and one should be responsible for ones own. A1 will not be held liable for any loss or damage on site.
Site must be clean, accessible and obstruction free. 

Pets MUST be contained at all times. Vehicles parked at safe distance to avoid damage and obstruction.

Terminology:
Manufacturer: The company responsible for the for the product warranties and customer support
Installer: The company/person responsible for the installation of products
Services: duties performed on behalf of customers, Expenses and labor for these services will be open invoice and for the customer’s account.

A1 GATE MOTOR DOES NOT MANUFACTURE ANY PRODUCTS AND DOES NOT WARRANTY ANY PRODUCT/S, WARRANTIES ARE COVERED BY THE MANUFACTURER.

NO MANUFACTURER WARRANTY ON THE FOLLOWING 
Any Battery, Batteries, standby systems, tension and or torsion spring coils , rubbers.

Terms and conditions

Electrical situation on site – failure to disclose any outages or problems will result in additional charges to the client’s account.

Prices found on this website should be used as ref only.
Product information and technical data on this website is used as reference only and should be confirmed with the manufacturer prior to installation. 

Outside of scope, changes / add-ons / “gou-gou” / “while here” / will be billed at set labor rate and expenses will be for the customer’s account

Estimates & Quotes | Resolving and Issue | How to compare

Animals / Pets / Children to be held clear from installation area and not cause distraction.

Damage Reports
To be paid in cash to the inspecting technician – Reports are emailed to the client along with payment receipt.

GSM Devices & Mobile Apps:
We do not do software installations or device setups. Manufacturers will have a full user support system available

Operating hours are: Mon to Fri: 8am to 5pm
Phone: +27826867662 Email: admin@a1gatemotor.co.za Office Address: Unit 38, Kiepersol, 592 Theuns Van Niekerk str, Rooihuiskraal North, Centurion, 0157 Mail us for further clarification at admin@a1gatemotor.co.za updated: 11/11/2021

Load shedding

We call on our clients to bring their part to the table around the electricity situation. Formal request and liability clause. It is the clients duty to inform us of any electrical power outages expected – failure to do so will result in additional charges for time spent on site and travel expenses during the power outage at the current rates.

We are all affected by this and the least we can do is work together. Not cool if a client expects me to “sit it out” There are other plans that can be made during load shedding in your suburb. Please be considerate.

Resolving an Issue

A1 will try and talk it through first. It might simply be a mistake or misunderstanding. It’s cheaper and less stressful, in the long run.

When communicating.

  • Voice your concerns as soon as possible — A1 may not realize there is a problem.
  • Put your views across clearly — writing it down first can help.
  • Be open to what the other party has to say.
  • Try to understand the other party’s point of view.
  • Try to come up with a range of options to sort things out — including possible compromises.
  • Have realistic expectations about what you expect to happen.
  • Make yourself available if your A1 tries to contact you.
  • Keep talking and listening even when you can’t agree.
  • If you can’t solve the issue first time around, agree another time when you can try again.
  • Stick to the issues and be respectful, including in voicemail, text or email messages. A hasty, incomplete or poorly worded message can create confusion or unnecessary ill-feeling.

Extra work – Out of scope

Good Practice is:

A1 will check with you before doing any extra work as this may mean you have to pay more than the quoted price. You always have the right to refuse extra work. If you decide to get the extra work done it is a good idea to shop around and check that the costs for this work are fair and reasonable, a short email /text will serve as a agreement.

Estimates and Quotes

Estimates – An estimate is not a set price. An estimate is roughly how much the job will cost, based on skill and past experience. A1 normally use estimates where to many other variables are at play and a set price cannot be given.

Quotes – The exact price a job will cost

Online forms are estimates to give our clients and idea of price, in some cases a site inspection is required to refine the estimate and will determine cost.

Prices given verbally are legally seen as estimations – There is no need to say it’s estimated.